Customer Experience Enhancement Specialist

6 days ago


Makkah, Makkah Province, Saudi Arabia Emdad Al Khebrat Full time

At Emdad Al Khebrat, we are seeking a detail-oriented and passionate customer-centric professional to drive our customer engagement strategies forward.

This mid-career role demands a dynamic individual who possesses profound knowledge of customer journey mapping, user experience design, and efficient problem resolution techniques. The ideal candidate will harmoniously blend analytical skills with creativity, engaging customers through multiple channels to provide tailored solutions and foster loyalty.

  • A Bachelor's degree in Marketing, Business Administration, or any related field is required.
  • A minimum of 2-3 years of experience in customer experience roles or in a field position requiring direct interaction with visitors.
  • Proficient understanding of customer journey mapping and ability to utilize data analytics for actionable insights is essential.
  • Demonstrated experience in managing customer relationships and implementing feedback mechanisms to enhance service delivery is vital.


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