Guest Experience Coordinator

3 days ago


Jeddah, Makkah Province, Saudi Arabia RAFFLES Full time
Job Summary:

Raffles is seeking a results-driven Hospitality Services Director to join our team in Jeddah, Saudi Arabia. In this role, you will be responsible for overseeing all reservation activities, maximizing revenue, and ensuring high occupancy rates while delivering exceptional customer service.

Main Responsibilities:
  • Reservations and Revenue: Oversee all reservation activities, maximize revenue, and ensure high occupancy rates while delivering exceptional customer service
  • Team Leadership: Lead and supervise the reservations team, providing training, support, and guidance to ensure consistent, high-quality service
  • Policies and Procedures: Collaborate with other departments to create and manage reservation policies and procedures
  • Market Analysis: Analyze market trends and competitor activities to inform pricing and promotional strategies
Requirements and Qualifications:
  • Leadership Experience: Proven experience of 5+ years in a leadership role within hotel reservations or a similar hospitality setting
  • Educational Background: Bachelor's degree in Hospitality Management, Tourism, or a related field; Master's degree preferred
  • Technical Skills: Strong proficiency in reservation management systems (e.g., Opera, Amadeus) and revenue management principles
  • Soft Skills: Excellent analytical and problem-solving skills, with a data-driven approach to decision-making; outstanding communication and interpersonal skills, with the ability to lead and motivate a team


  • Jeddah, Makkah Province, Saudi Arabia King Faisal Specialist Hospital & Research Centre Full time

    About the PositionWe are seeking an experienced Guest Experience Officer to join our team at King Faisal Specialist Hospital & Research Centre. As a Patient Reservation Representative, you will be responsible for delivering exceptional guest experiences and ensuring that all guests feel valued and respected.Your key responsibilities will include:Greeting...


  • Jeddah, Makkah Province, Saudi Arabia Red Sea Global Hospitality Full time

    About the Job: As a Luxury Experience Coordinator, you will play a critical role in ensuring seamless execution of events and activities that exceed our guests' expectations. Your responsibilities will include:Collaborating with cross-functional teams to develop event concepts and strategiesCoordinating logistics and vendors to ensure flawless...


  • Jeddah, Makkah Province, Saudi Arabia Raffles Hotels & Resorts Full time

    About the JobRaffles Hotels & Resorts is seeking a seasoned Guest Relations Supervisor to lead our hospitality team in Jeddah, Saudi Arabia.Key Responsibilities:Provide exceptional guest experiences, ensuring their needs and expectations are consistently met and exceeded.Lead and develop the Guest Relations team, promoting a culture of excellence and...


  • Jeddah, Makkah Province, Saudi Arabia COREcruitment Full time

    Job Description:We are seeking a skilled Hospitality Ambassador to join our team at COREcruitment.This role involves working closely with the Guest Relations Manager to oversee and support all front of house operations for this ultra-luxury resort.The ideal candidate will have proven experience as a Guest Relations Officer / Executive and be familiar with...


  • Jeddah, Makkah Province, Saudi Arabia Raffles Hotels & Resorts Full time

    Company DescriptionLocated adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.Job...


  • Jeddah, Makkah Province, Saudi Arabia Raffles Hotels & Resorts Full time

    Job DescriptionWe are seeking a highly skilled and experienced Guest Relations Supervisor to join our team at Raffles Hotels & Resorts in Jeddah, Saudi Arabia.About the Role:Act as the primary point of contact for guests, ensuring their needs and expectations are consistently met and exceeded.Supervise and mentor the Guest Relations team, fostering a culture...


  • Jeddah, Makkah Province, Saudi Arabia COREcruitment Full time

    Please note that we can only consider Saudi nationals for this roleI'm currently supporting a leading hospitality group, over in KSA, with their search for a Guest Relations Executive.The group are at the forefront of delivering some of the most ambitious projects across the Kingdom, and they are now looking for an aspiring Guest Relations Executive to...


  • Jeddah, Makkah Province, Saudi Arabia IBIS Full time

    About Us">At IBIS, we strive to create exceptional experiences for our guests, leveraging the strength of our teams and integrated ecosystem to break new ground in hospitality. With over 300,000 hospitality experts, we're committed to placing people at the heart of what we do.">Your Role">As a Front Office Manager, you'll be responsible for all aspects of...


  • Jeddah, Makkah Province, Saudi Arabia RAFFLES Full time

    Bachelor of Hotel Management (Hotel Management)Nationality: Any NationalityVacancy: 1 VacancyJob DescriptionWe are seeking a highly organized and efficient Housekeeping Coordinator to join our team in Jeddah, Saudi Arabia. The ideal candidate will oversee and manage all aspects of housekeeping operations, ensuring the highest standards of cleanliness and...


  • Jeddah, Makkah Province, Saudi Arabia Vocohotels Full time

    Vocohotels is seeking a talented Vocal Operations Coordinator to join our dynamic team. As a Vocal Operations Coordinator, you will be responsible for providing high-level support to our leadership team and contributing to the overall success of our hotel.Key responsibilities will include managing complex schedules, coordinating meetings and events, and...


  • Jeddah, Makkah Province, Saudi Arabia King Faisal Specialist Hospital & Research Centre Full time

    About the JobWe are seeking an experienced Hospital Admissions Coordinator to join our team at King Faisal Specialist Hospital & Research Centre. As a Patient Reservation Representative, you will be responsible for greeting guests, verifying reservation details, and ensuring that their stay meets their expectations.Responsibilities include:Processing...


  • Jeddah, Makkah Province, Saudi Arabia Saudi German Health Careers KSA Full time

    About Our TeamAt Saudi German Health Careers KSA, we pride ourselves on being a dynamic and inclusive workplace that values diversity and promotes continuous learning.We are committed to recruiting talented individuals who share our vision of delivering exceptional patient care and hospitality services. If you are passionate about making a difference in...


  • Jeddah, Makkah Province, Saudi Arabia DIMENSIONS Full time

    Job Details:We are looking for a highly skilled Attraction Experience Manager to join our team at DIMENSIONS. As a Ride Attendant, you will be responsible for supervising and operating amusement park rides, ensuring the safety of our guests. You will also be responsible for maintaining a clean and organized ride area, and providing excellent customer service...

  • Sales Coordinator

    7 days ago


    Jeddah, Makkah Province, Saudi Arabia Rosewood Hotel Group Full time

    Key Responsibility:SALES SUPPORT: Assist the sales team with daily operations, including preparing proposals, agreements for corporate and group bookings, contracts, meeting & events inquiries, and sharing Banquet Events Order (BEOs).CLIENT COMMUNICATION: Act as a liaison between the sales team and clients, responding to inquiries, coordinating meetings, and...


  • Jeddah, Makkah Province, Saudi Arabia Abroad Work Full time

    About Abroad WorkAbroad Work is a leading provider of international hospitality services. Our expertise spans multiple regions, including Asia Pacific, North America, Europe, and the Middle East.We take pride in delivering exceptional customer experiences through our network of skilled professionals. Join us as we continue to expand our global presence.Job...


  • Jeddah, Makkah Province, Saudi Arabia The First Group Full time

    We are seeking an experienced leader to join our stewarding team as Chief Steward. In this role, you will be responsible for managing a team of stewards to ensure the cleanliness of all kitchen and dining areas, proper sanitation of equipment and utensils, and efficient handling of dishwashing and waste management processes.Responsibilities...


  • Jeddah, Makkah Province, Saudi Arabia IBIS Full time

    What We Offer">IBIS offers a dynamic work environment with opportunities for growth and development. As a Front Office Manager, you'll have the chance to develop your skills and expertise while contributing to the success of our hotel.">Key Responsibilities">">Develop and implement strategies to enhance guest satisfaction and loyalty.">Lead and motivate the...


  • Jeddah, Makkah Province, Saudi Arabia RIXOS Full time

    Role OverviewThe Presentation Technology Coordinator will be responsible for the operation, maintenance, and repair of presentation technology equipment throughout our facility. This includes audio, visual, and lighting equipment.Key ResponsibilitiesOperate, maintain, and repair presentation technology equipment to ensure smooth events and...


  • Jeddah, Makkah Province, Saudi Arabia Red Sea Global Hospitality Full time

    About the Role: As a key member of our team, you will provide high-level administrative support to our executive leadership. Your primary responsibilities will be:Managing complex calendars and coordinating travel and logisticsScheduling meetings and anticipating executive needsEnsuring seamless communication across departmentsKey Areas of...


  • Jeddah, Makkah Province, Saudi Arabia Raffles Hotels & Resorts Full time

    Job Title**Events Executive**About UsRaffles Hotels & Resorts is a luxurious hospitality brand known for its exceptional service, world-class amenities, and unforgettable experiences. As a leading hotel chain, we are committed to providing our guests with memorable stays and creating lasting impressions.Job DescriptionWe are seeking an enthusiastic and...