Retail Store Operations Manager
2 weeks ago
We are seeking a highly skilled Retail Store Operations Manager to join our team at Whitecollars. As a key member of our retail management team, you will be responsible for overseeing all aspects of store operations, including driving sales growth, maintaining top-tier customer service, efficient staff management, and optimal inventory control.
As a Retail Store Operations Manager, you will develop and deliver training programs for all in-store retail staff, including new hire training, ongoing product knowledge training, and sales and customer service training. You will also collaborate with other departments to develop and deliver training programs that support company goals.
Responsibilities:- Store Operations: Oversee and manage all aspects of daily store operations, including opening and closing procedures, cash management, inventory management, visual merchandising, and maintenance of store cleanliness and organization.
- Sales Growth: Drive sales growth by setting sales targets, monitoring performance, and implementing strategies to achieve sales goals.
- Customer Service: Cultivate and maintain positive relationships with customers, addressing their concerns, resolving complaints, and ensuring a high level of customer satisfaction.
- Training and Development: Develop and deliver training programs for in-store retail staff, including new hire training, ongoing product knowledge training, and sales and customer service training.
To be successful as a Retail Store Operations Manager, you will need to have:
- A minimum of 3 years of experience in the retail industry.
- A Bachelor's degree in a related field.
- Strong proficiency in the English language, both written and verbal.
- Prior experience as a store manager or in a similar retail management role.
You will need to possess:
- Multitasking and time-management skills.
- Ability to prioritize tasks.
- Highly organized and detail-oriented.
- Ability to work in a fast-paced, high-pressure environment.
- Strong communication and interpersonal skills.
$65,000 - $85,000 per year, depending on experience and qualifications.
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