Senior Operations Manager

3 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Duncan & Ross Full time

About the Role

We are seeking a highly skilled Senior Operations Manager to join our team at Duncan & Ross. As a key member of our Master Service Integrator (MSI) team, you will oversee the implementation of Smart Parks Operations Management Systems by third-party vendors.

Key Responsibilities:

  • Vendor Management and Oversight
    • Coordinate and manage third-party vendors responsible for implementing smart park management systems, ensuring compliance with scope, timeline, budget, and quality standards.
    • Monitor vendor performance through regular reviews and progress updates, ensuring deliverables align with project requirements.
    • Foster effective communication between vendors and internal teams to address challenges, dependencies, and integration issues.
    • Enforce contractual obligations and escalate risks or non-compliance issues as necessary.
  • Project Leadership
    • Serve as the MSI lead for the implementation of real-time park operations monitoring systems and integrations with IT systems.
    • Develop and maintain detailed project plans, ensuring alignment with overarching program goals.
    • Identify and mitigate project risks, ensuring all vendors adhere to established governance processes and quality assurance protocols.
  • Subject Matter Expertise
    • Provide technical and operational expertise to ensure vendor-delivered solutions meet the park's functional, technical, and guest experience requirements.
    • Review and validate vendor proposals, designs, and technical documentation to ensure feasibility and alignment with park objectives.
    • Ensure implemented solutions are scalable, secure, and optimized for peak operational performance.
  • Stakeholder Coordination
    • Act as a liaison between park operations teams, IT stakeholders, and third-party vendors to ensure all parties are aligned.
    • Conduct workshops and presentations to communicate system capabilities, project status, and integration progress to stakeholders.
    • Translate operational requirements into actionable tasks for vendors and technical teams.
  • Integration and Operational Readiness
    • Oversee the end-to-end integration of vendor-delivered systems with existing park infrastructure and processes.
    • Ensure thorough system testing, including performance, security, and functionality checks, prior to go-live.
    • Support the park operations team with training, documentation, and change management to maximize system adoption and operational readiness.

Qualifications and Experience:

  • 10+ years of experience in Smart Park Management Technology and Project Management.
  • Hands-on experience with park operations and the implementation of management systems and real-time operational technologies.
  • Previous experience with CmdCentr solution for Smart Park operations management is a plus.

Estimated Salary Range:$120,000 - $180,000 per year, depending on experience and qualifications.

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