Customer Experience Specialist

5 days ago


Jeddah, Makkah Province, Saudi Arabia Emdad Al Khebrat Full time

Job Overview

At Emdad Al Khebrat, we are seeking a skilled Customer Experience Specialist to join our team in Jeddah. This role is responsible for monitoring and evaluating call center performance, ensuring timely feedback to agents, and identifying areas for improvement.

Key Responsibilities:

  1. Develop and implement effective quality control processes to ensure high-quality customer interactions.
  2. Analyze call recordings to identify trends and patterns, providing actionable insights to improve agent performance.
  3. Collaborate with the training team to design and deliver training programs that address knowledge gaps and skill deficits.
  4. Work closely with the management team to develop and implement corrective actions to address performance issues.

Requirements:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Bachelor's degree in a related field or equivalent experience.


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