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Corporate Operational Excellence

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia ARK HR Management Consultancy Full time
About the Job

**Job Summary:**

The Corporate Operational Excellence and Quality Director will oversee the management and operational excellence of 8-10 high-end private luxury properties in Saudi Arabia. They must drive strategic initiatives with innovative operational practices, foster a culture of continuous improvement, and ensure that each property delivers an unparalleled experience, exceeding the expectations of the guests.

**Key Responsibilities:**

  • Operational Excellence: Develop and implement operational policies, procedures, and standards to ensure all properties meet luxury hospitality benchmarks.
  • Conduct regular audits and inspections of properties to ensure compliance with established standards and identify areas for improvement.
  • Lead continuous improvement initiatives to enhance service quality, efficiency, and guest satisfaction.

**Quality Management:**

  • Establish and maintain a comprehensive quality management system to ensure the highest level of service and facility management.
  • Monitor key performance indicators (KPIs) and implement corrective actions as necessary to maintain quality standards.
  • Ensure all properties adhere to health, safety, and environmental regulations.

**Team Leadership:**

  • Recruit, train, and manage a team of property managers and staff to maintain the luxury standards of the properties.
  • Provide leadership and mentorship to the team, fostering a culture of excellence and continuous improvement.
  • Conduct regular performance reviews and provide feedback and development opportunities for team members.

**Budget and Resource Management:**

  • Develop and manage operational budgets for each property, ensuring cost-effectiveness without compromising quality.
  • Oversee procurement and maintenance of high-quality furnishings, fixtures, and equipment for all properties.
  • Ensure efficient resource allocation and inventory management across all properties.

**Guest Experience:**

  • Design and implement personalized guest experience programs to cater to the preferences and needs of the HNI individual and their guests.
  • Address and resolve any guest complaints or issues promptly and effectively.
  • Maintain a high level of confidentiality and discretion in all guest interactions.

**Reporting and Communication:**

  • Prepare and present regular reports on property performance, operational issues, and improvement plans to the HNI individual.
  • Maintain open and effective communication with the HNI individual, providing updates and addressing any concerns or requests.

**Requirements:**

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Advanced degree (MBA) is preferred.
  • Minimum of 10-15 years of progressive experience in the hospitality industry, with at least 5 years in senior leadership roles overseeing operational functions.
  • Proficient in developing and implementing operational standards, processes, and procedures, with strong negotiation skills.
  • Proven track record of managing multiple properties and delivering exceptional service standards.
  • Strong leadership, organizational, and communication skills.
  • Strong problem-solving skills and a keen eye for details.
  • Ability to travel frequently and adapt to a dynamic work environment.
  • Fluency in English; knowledge of Arabic is an advantage.
  • High level of discretion, professionalism, and confidentiality.