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Digital Transformation Support Expert

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Riyadh, Ar Riyāḑ, Saudi Arabia WebEngage Full time

We are seeking a Digital Transformation Support Expert to join our team at WebEngage. As a Strategic Customer Engagement Specialist, you will play a crucial role in ensuring that our customers achieve their goals through effective engagement strategies.

Our platform empowers consumer tech enterprises and SMBs to drive revenue from existing customers and anonymous users through contextual engagement campaigns across 10 communication channels.

We are headquartered in Mumbai, India, and have offices in Delhi, Bangalore, São Paulo, and Dubai. We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.

You will be responsible for building and maintaining strong relationships with customers, identifying opportunities for growth and improvement, and collaborating with cross-functional teams to translate business needs into new solutions for customers.

**Key Responsibilities**

  • Develop and maintain strong relationships with customers to ensure their needs are met.
  • Conduct regular reviews to identify opportunities for growth and improvement.
  • Partner closely with cross-functional teams to translate business needs into new solutions for customers.
  • Drive upselling and renewal efforts, and increase revenue per customer.

**Qualifications**

  • Strong customer service background, follow-up, and organizational skills.
  • Native-level proficiency in Arabic.
  • 3-4 years of relevant SaaS Customer Success experience.
  • Bachelor's degree in IT/Computer Science. A Masters degree in Business Administration would be preferred.