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ITIL Implementation and Operational Excellence Leader

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Total-TECH Co. Full time
Job Summary

We are looking for a highly skilled ITIL Implementation and Operational Excellence Leader to join our team.

Key Responsibilities:

  • Lead the implementation of ITIL processes and frameworks.
  • Collaborate with cross-functional teams to identify areas for improvement.
  • Develop and maintain detailed documentation to support service delivery.
  • Conduct data analysis and create reports to support decision-making.
  • Monitor and report on performance metrics to identify trends and areas for enhancement.

Requirements:

  • Bachelor's degree in Information Technology, Business Management, or a related field.
  • Minimum of 12+ years of experience in IT service management, quality management, or transformation roles.
  • Certifications such as ITIL, Six Sigma, or PMP.
  • Proven experience in implementing ITIL processes and frameworks.
  • Proven experience in defining quality metrics and driving operational transformation initiatives.