Technical Service Delivery Manager

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Olayancareer Full time
Job Description

Olayancareer is seeking a Technical Service Delivery Manager to join our team. The successful applicant will be responsible for managing the delivery of technical services to our customers, including installation and configuration of print management systems and capture software.

The ideal candidate will have a strong background in information technology, with a focus on print management and document solutions. They will also be expected to work effectively in a team environment, communicating clearly and concisely with colleagues and customers.

To succeed in this role, you will need a Bachelor's degree in Information Technology, Computer Engineering, or a related field, as well as a minimum of 5 years' experience in a related field.

Accountabilities
  • Service Delivery Management: Manage the delivery of technical services to customers, ensuring seamless integration and optimal performance.
  • Technical Support: Provide timely and effective technical support to customers, addressing any issues or concerns they may have.
  • Service Level Agreement (SLA) Fulfillment: Ensure maximum customer satisfaction through SLA fulfillment and regular customer engagement.
  • Connectivity Verification: Verify that all visited machines are remotely connected to the Xerox server.


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