Front Desk Ambassador

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia SOFITEL Full time

Sofitel Riyadh Hotel & Convention Center is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. We are committed to personalized attention, ensuring that each guest's stay is not just comfortable but memorable.

Blending urban sophistication with refined opulence, our hotel creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience. As a member of our team, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

We foster a caring environment and a supportive team where you can be all you are. You will have opportunities to grow, fulfill yourself, and discover other professions and career paths, both within the hotel or in the broader hospitality industry.

Our exclusive benefits include strong recognition for your daily commitment and a deep sense of meaning from creating lasting, memorable experiences for your customers, colleagues, and the planet.

  • To provide accurate information concerning hotel facilities, venues, and functions, handling all guest inquiries effectively.
  • You will assist guests with non-hotel related inquiries as well, conducting and attending shift briefings to ensure hotel activities and operational requirements are known.
  • Maintain good relationships with Airport Concierge and retailers within the vicinity, ensuring up-to-date information on their promotions.
  • You will maintain detailed knowledge of daily activities, key occurrences in the city/location, including directions to key points of interest, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems, and special events.
Qualifications
  • Ability to work cohesively with co-workers and managers as part of a team.
  • Remain attentive to guest needs, calm, and courteous at all times.
  • Promote positive relations with hotel residents and patrons.
  • Exercise good judgment when dealing with difficult guests.

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