Operational Excellence Specialist

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia WTW group Full time
Role Overview

We are seeking an Operational Excellence Specialist to join our Health and Benefits team. In this role, you will be responsible for streamlining processes and improving operational efficiency. This involves collaborating with cross-functional teams to identify areas for enhancement and implementing initiatives that drive results.

Your primary focus will be on managing daily additions/deletions requests, adhering to agreed turnaround times, and providing prompt responses to stakeholders. Participating in regular meetings with clients and insurers is also crucial for fostering open communication and resolving any concerns.

To succeed in this position, you should have a strong background in Health and Benefits operations, with at least 2-5 years of experience. You must be able to work collaboratively as part of a team, demonstrate excellent time management skills, and possess a high level of responsiveness to clients and colleagues.

You will be responsible for generating daily production reports, supporting the renewals process, and ensuring accurate member uploads to CHI. Your ability to monitor group email for additions/deletions requests and respond promptly will be critical in meeting stakeholder expectations.

This is an exciting opportunity for an experienced professional to make a meaningful impact on our team's performance. If you are a strategic thinker with a passion for process improvement, we encourage you to apply.



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