Health Benefits Operations Professional

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time
Job Description

The Role of the Health Benefits Operations Executive involves managing various tasks and responsibilities in the healthcare operations department. The primary goal is to maintain process efficiency, ensure compliance with company guidelines and industry standards, and provide excellent customer service.

Key Responsibilities:

  1. Process daily additions/deletions requests and follow agreed turnaround time.
  2. Collaborate with H&B departments to optimize process efficiency.
  3. Respond to inquiries from departments, clients, and insurers in a timely manner.
  4. Participate in monthly admin meetings with clients and insurers to discuss ongoing projects and initiatives.
  5. Support the renewals process by ensuring member uploads to CHI are completed accurately and efficiently.
  6. Daily monitoring of group email and responding to additions/deletions requests in a prompt and professional manner.
  7. Ensure collection and completion of required documents from clients for additions/deletions.
  8. Implement and maintain compliance processes in accordance with the H&B Excellence Model.
  9. Ensure adherence to WTW guidelines and procedures; compliance with the Excellence Framework.

Qualifications and Requirements:

The ideal candidate will have 2-5 years of experience in Health & Benefits operations, with a strong ability to work collaboratively with team members. Excellent communication skills, high responsiveness to clients and colleagues, and fluency in English and Arabic (verbal and written) are essential requirements. Knowledge of standard Microsoft packages and proficiency in document organization, time management, and detail-focused skills are also necessary. Additionally, the ability to represent the company with integrity and credibility is crucial.

Application Process:

  • Online application and recruiter review
  • Interview with hiring manager and team
  • Offer and onboarding

CARE is an equal opportunity employer and provides adjustments and accommodations throughout the application process and upon joining our team.



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