Operations Manager Health and Benefits
6 days ago
We are seeking an experienced Health Benefits Operations Executive to join our team in Al Khobar, Eastern Province, Saudi Arabia. As a key member of our H&B operations department, you will play a vital role in maintaining process efficiency, ensuring compliance, and providing exceptional customer service.
About the Role:
This position requires a highly organized and motivated individual who can effectively manage multiple tasks and priorities. The successful candidate will have excellent communication skills, a strong attention to detail, and the ability to work collaboratively with team members. Proficiency in standard Microsoft packages and knowledge of the H&B Excellence Model are also essential requirements.
Responsibilities:
- Manage daily additions/deletions requests and adhere to agreed turnaround times.
- Collaborate with H&B departments to optimize process efficiency.
- Respond to client inquiries in a timely and professional manner.
- Participate in monthly admin meetings with clients and insurers.
- Support the renewals process by ensuring accurate and efficient member uploads to CHI.
- Daily monitoring of group email and responding to additions/deletions requests.
- Collect and complete required documents from clients for additions/deletions.
- Implement and maintain compliance processes according to the H&B Excellence Model.
- Adhere to WTW guidelines and procedures; comply with the Excellence Framework.
Requirements:
The ideal candidate will possess 2-5 years of experience in Health & Benefits operations, with a strong focus on collaboration and communication. Fluency in English and Arabic (verbal and written) is essential, as well as knowledge of standard Microsoft packages and proficiency in document organization, time management, and detail-focused skills.
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