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IT Operations Strategist

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia HungerStation Full time

We are seeking a highly experienced IT Operations Strategist to lead and optimize our IT infrastructure, service management, and operations across our offices, dark stores, and cloud kitchens.

Key Responsibilities:

  1. Leadership & Team Management: Lead and mentor a team of 10+ IT professionals, including managers, across helpdesk, infrastructure, and security functions. Ensure alignment with HungerStation's objectives and foster a culture of continuous improvement.
  2. Infrastructure & IT Operations: Oversee the design, deployment, and management of IT infrastructure, ensuring high availability, minimal downtime, and optimized performance across all locations, including dark stores and cloud kitchens.
  3. Helpdesk & Support Services: Manage the IT Helpdesk, ensuring timely resolution of incidents and service requests, and maintain SLAs with a focus on operational excellence.
  4. Security & Access Management: Implement and manage IT security policies, access control, and compliance with industry standards. Collaborate with the security team to ensure system protection and incident response.
  5. Call Center Solutions: Oversee call center technologies, ensuring seamless integration with business operations and continuous improvement of customer experience.
  6. Vendor & Stakeholder Management: Manage relationships with external vendors and collaborate with cross-functional teams to deliver IT solutions that meet business needs.
  7. Budgeting & Reporting: Develop and manage the IT operations budget, providing regular performance reports to senior leadership.