Technical Support Team Member

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Sinmar Soft Full time
Our Ideal Candidate

We are looking for a highly motivated and experienced Windows Server and ERP Support Professional to join our team.

The successful candidate will possess excellent communication and problem-solving skills, as well as experience working with MS SQL SERVER and MYSQL.

A strong understanding of technical concepts and ability to troubleshoot complex issues will also be essential for this role.

If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding career opportunity, please submit your application.

Key Responsibilities
  • Provide technical support to customers via phone, email, or chat
  • Analyze and report product malfunctions
  • Update internal databases with information about technical issues
  • Monitor customer complaints on social media
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure technical issues are resolved
Requirements
  • Experience as a Technical Support Specialist
  • Experience in MS SQL SERVER and MYSQL (MUST)
  • Experience in WINDOWS SERVER
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • BSc in Information Technology or relevant diploma

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