IT Service Delivery Manager

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia FNRCO Full time

FNRCO is a company that values innovation and excellence. We are seeking a skilled and motivated individual to fill the role of CRD Application Support Analyst.

The successful candidate will be responsible for providing technical and functional support for the Charles River Derivatives (CRD) application. This involves troubleshooting, system monitoring, issue resolution, and collaboration with cross-functional teams to ensure the smooth operation of the platform.

  • Platform Support
  • Issue Resolution
  • Collaboration and Communication
  • User Training and Development

We are looking for a professional with a strong background in application support, preferably within the financial services industry. A Bachelor's degree in Computer Science, Finance, Information Technology, or a related field is required. 3+ years of experience in application support, with hands-on experience with the CRD platform, is also necessary.

Key Responsibilities:

  • Provide technical and functional support for the CRD application, ensuring system stability and performance.
  • Troubleshoot and resolve functional and technical issues related to derivatives workflows within CRD.
  • Monitor system performance, logs, and alerts to proactively identify and address potential issues.
  • Work closely with end-users, including portfolio managers, traders, compliance officers, and IT teams, to resolve issues and improve system functionality.
  • Perform application configuration, user access management, and support system upgrades or patches.
  • Assist in testing and deployment of new application releases and enhancements.
  • Document troubleshooting steps, resolutions, and best practices to enhance knowledge sharing.
  • Train users on application features, workflows, and best practices.


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