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IT Service Management Specialist

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia Ejadah Full time
Job Description

Ejadah is seeking a highly skilled IT Service Management Consultant to join our team. As a key member of our organization, you will be responsible for implementing best practices around key ITIL disciplines.

Key Responsibilities
  • Review organization NOC Service Management dependencies of service principles, processes, roles, and performance measurements
  • Identify areas for improvement as they relate to Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement
  • Develop and implement processes to maintain service delivery and service support
  • Implement ITIL processes, procedures, and software to support ITIL
Requirements
  • Minimum of 10 years related work experience with certifications ITIL V3 Expert certified, COBIT Certified, Six Sigma certification is plus, PMP is plus
  • Bachelor's Degree in Information Technology/telecommunication engineering OR Equivalent
  • Strong influencing leadership, presentation, and technical write-up skills with strong oral and written communication skills
About Ejadah

Ejadah is driven by the commitment to deliver Total Community Solutions including residential, commercial, retail, hospitality, and mixed-use developments. Our services are designed and delivered to achieve the objectives of all stakeholders – maximum yields and ROI for landlords, developers, and owners; continuity and sustainability for tenants and residents; satisfaction for all stakeholders.