Technical Process Improvement Expert

7 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Rmg Full time
Role Summary

We are looking for a DevOps Engineer and ITIL Specialist to support our IT operations. The ideal candidate will have at least 7 years of experience in ITIL processes and DevOps practices.

Responsibilities:
  • Implement and maintain ITIL processes including Incident Management, Change Management, Problem Management, and Service Request Management.
  • Develop and maintain ITSM policies, procedures, and documentation.
  • Collaborate with development and operations teams to ensure that applications and systems are reliable, scalable, and maintainable.
Requirements

Skills and Qualifications:

  • Bachelor's degree in computer science, Information Technology, or a related field.
  • At least 7 years of experience in IT service management and DevOps practices.
  • Experience with Agile methodologies such as Scrum and Kanban.
  • Strong problem-solving and analytical skills.


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