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IT Solutions Supervisor
2 months ago
**Role Summary:**
We are seeking a highly skilled and experienced IT Solutions Supervisor to join our team at SAFE. As a key member of our IT department, you will be responsible for the supervision of enterprise applications, custom solutions, and websites.
**Key Responsibilities:**
- Supervise the support and administration of enterprise applications, custom solutions, and websites, including implementation, installation, configuration, and development concepts and documentation.
- Supervise and participate in tests, troubleshoot, correct, and resolve application problems.
- Supervise and work with technical staff, business stakeholders, vendors, and contractors to resolve problems and provide application and end-user support.
- Coordinate applications support activities through direct and indirect staff.
- Develop project/task work plans for all application project activities that involve IT, including developing project plans, managing milestones, and driving projects of moderate complexity forward.
- Perform other related duties as assigned.
**Required Qualifications:**
- Bachelor's degree in Computer Science, MIS, or IS.
**Required Skills:**
- Strong verbal and written communication skills in both English and Arabic.
- +6 years' experience in the same field.
**Functional Competency:**
- Trouble Shooting/Technical Support:
- Resolves IT issues by diagnosing problems, determining possible resolutions, and implementing effective solutions in a timely manner.
- Application Development/Programming/Web Development:
- Develops, tests, and maintains software applications and related programs and procedures.
- Business Analysis & Solutions:
- Translates the organization's business needs into IT product solutions.
- Project Management:
- Demonstrates the discipline of planning, organizing, and managing resources and activities to achieve specified outcomes within a clearly defined timeframe and according to standards.