Order Flow Coordinator

6 days ago


Makkah, Makkah Province, Saudi Arabia Kitopi Full time

KItopi is committed to providing magical food experiences through its discovery, creation, and curation of homegrown brands from the region for the region. With a purpose to satisfy the world's appetite to create joy, KItopi owns and operates a diverse portfolio of over 200+ brands that cater to various customer preferences.

From its inception in Dubai, UAE, in 2018, KItopi has emerged as a leading success story in the food tech space. Achieving Unicorn status in 2021, KItopi became the fastest company in the MENA region to reach this milestone. The company's growth has been fueled by innovative and scalable software solutions.

The kitchens are powered by the proprietary Smart Kitchen Operating System (SKOS), an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, KItopi will focus on technological innovation, data science, artificial intelligence, and robotics to further revolutionize the food industry.

A Dispatcher ensures that all food orders are prepared in a timely manner and according to menu and customer specifications. This involves finalizing the presentation of the order and testing the temperature of the food. To keep orders flowing from the kitchen to the bike drivers, a Dispatcher directs kitchen runners and bike drivers who are delivering completed orders.

Key Responsibilities:

  • Verify orders and arrange transportation
  • Organize item orders by editing for price, promotions, and special diet compliance
  • Check stock to determine inventory levels, anticipate delivery requirements, and place/expedite orders
  • Examine the food items, destination, route, rate, and delivery time
  • Verify food orders for delivery by matching bills and reconciling quantities while noting discrepancies
  • Keep customers informed by forwarding notice of their food order availability, delivery method, and current status; and answer questions
  • Protect the organization's reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential
  • Receive orders from clients, relay them to the kitchen, monitor progress, and ensure the kitchen puts out the dishes according to the ticket's specifications
  • Monitor sanitation and proper temperatures while additional requirements are prepared

Requirements:

  • Minimum high school academic qualification
  • Minimum 1 year of experience in a similar position
  • Positive, dynamic, creative, and dedicated team player with the ability to work in a multicultural environment and under difficult conditions
  • Understanding the job requirements
  • Taking responsibility
  • Teamwork
  • Multitasking

Benefits:

  • Extensive learning opportunities with hard and soft skill training to help you improve and challenge yourself
  • Be involved in customized workshops run by the KItopi Academy
  • Work in an international, diverse, and inclusive environment
  • Become part of one of the most caring communities out there
  • Free and unlimited access to a nutritionist
  • No Dress Code (T&C applies)
  • Famous team activities and social events bursting with fun
  • Inclusive private health insurance
  • Up to 50% discount on KItopi brands
  • Annual leave as per company policy
  • Flexible working hours to support work-life balance
  • Wellness spaces designed for mothers inclusive for all
  • Monthly well-being programs to nurture your mental and physical health
  • Social Thursdays and Fridays across markets to gather and connect with colleagues

Recruitment Process and Timeline:

First, you apply, and our talent attraction team will review your profile. If your profile matches our requirements, you will receive a link to schedule a meeting with a recruiter at your convenience. This meeting is an opportunity for you to share more about yourself and for us to get to know you better. If you are shortlisted, you will meet with our hiring managers. Depending on the role and its requirements, you may need to attend 2-3 interview rounds. These rounds could include a case study, role-play, trial assignment, or live coding session, which will be communicated to you in the initial conversation. Upon successful completion of the interview rounds, your recruiter will contact you to discuss the offer. We aim to complete this process within 2-3 weeks.

We value diversity and inclusion at KItopi and believe in equal opportunities for all. Our company culture is built around care, empathy, and understanding, making us a great fit for those looking to grow and develop their careers.


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