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Customer Support Specialist

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Wipro Technologies Full time

At Wipro Technologies, we are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our service desk, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  1. Client Engagement:
  • Foster strong relationships with clients through prompt and professional communication.
  • Respond to queries from various channels, including calls, portal, emails, and chats.
  • Become familiar with each client's specific needs and applications.
Technical Support:
  • Provide expert technical support to resolve complex issues efficiently.
  • Stay up-to-date with new technologies and software to deliver effective solutions.
  • Document all incidents and resolutions in our tracking software.
Performance Metrics:
  • Meet or exceed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  • Minimize escalations by resolving issues promptly.
  • Ensure customer satisfaction through excellent communication and issue resolution.
What We Offer:

We provide a dynamic work environment that values innovation, teamwork, and growth opportunities. If you're passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting role.