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Head of Customer Support

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia J&J Family of Companies Full time
Job Summary

The Head of Customer Support is responsible for leading the customer support function at J&J Family of Companies. This role requires a strong focus on delivering exceptional customer experiences, building strong relationships with customers, and driving business growth through effective customer support.

Key Responsibilities:
  • Develop and implement customer support strategies that drive business growth and customer loyalty
  • Lead a team of customer support professionals, providing coaching and guidance to ensure excellent customer interactions
  • Collaborate with cross-functional teams to develop and execute processes that meet customer needs
  • Analyze customer feedback and metrics to identify areas for improvement
  • Develop and maintain relationships with key stakeholders, including sales, marketing, and quality teams

Requirements:

  • Bachelor's degree in Business Administration or related field
  • Minimum 4 years of experience in customer-facing roles, preferably in management positions
  • Proven track record of success in improving customer satisfaction and loyalty
  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced environment