Concierge Team Lead

4 days ago


Jeddah, Makkah Province, Saudi Arabia RAFFLES Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Chief Concierge to join our prestigious luxury hotel in Jeddah, Saudi Arabia. As a key member of our concierge team, you will play a crucial role in ensuring our guests receive world-class service and unforgettable experiences during their stay.

Responsibilities:
  • Lead the concierge team in delivering exceptional guest service, ensuring all guests receive personalized attention and tailored recommendations.
  • Develop and implement strategies to improve concierge services and procedures, ensuring alignment with luxury hospitality standards.
  • Collaborate with other departments to ensure seamless guest experiences, responding promptly to guest requests and resolving any issues that may arise.
  • Train and mentor junior concierge staff, ensuring they have the skills and knowledge required to deliver exceptional guest experiences.
Requirements:
  • 3-5 years of experience in a luxury hotel or resort concierge role, with a proven track record of delivering exceptional guest service and leading high-performing teams.
  • Previous supervisory experience in hospitality, with a strong understanding of luxury hospitality standards and practices.
  • Bachelor's degree in Hospitality Management or related field, preferred but not required.
  • Fluency in Arabic and English, with additional languages being an asset.
  • Exceptional communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong problem-solving abilities, attention to detail, and proficiency in hotel management software.
  • Demonstrated leadership abilities, team management experience, and passion for delivering exceptional guest experiences.

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