Guest Services Coordinator
4 days ago
Raffles is a luxury hotel brand known for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our hotel in Jeddah, Saudi Arabia offers stunning views of the Red Sea and provides guests with easy access to the city's vibrant cultural scene.
Key Responsibilities:- Lead the concierge team in delivering exceptional guest service, ensuring all guests receive personalized attention and tailored recommendations.
- Develop and implement strategies to improve concierge services and procedures, ensuring alignment with luxury hospitality standards.
- Collaborate with other departments to ensure seamless guest experiences, responding promptly to guest requests and resolving any issues that may arise.
- Train and mentor junior concierge staff, ensuring they have the skills and knowledge required to deliver exceptional guest experiences.
- 3-5 years of experience in a luxury hotel or resort concierge role, with a proven track record of delivering exceptional guest service and leading high-performing teams.
- Previous supervisory experience in hospitality, with a strong understanding of luxury hospitality standards and practices.
- Bachelor's degree in Hospitality Management or related field, preferred but not required.
- Fluency in Arabic and English, with additional languages being an asset.
- Exceptional communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Strong problem-solving abilities, attention to detail, and proficiency in hotel management software.
- Demonstrated leadership abilities, team management experience, and passion for delivering exceptional guest experiences.
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