Hotel Ambassador

6 days ago


Jeddah, Makkah Province, Saudi Arabia Raffles Hotels & Resorts Full time
Job Overview

Raffles Hotels & Resorts is seeking an enthusiastic and customer-focused Guest Relations Agent to join our team in Jeddah, Saudi Arabia.

Key Responsibilities
  1. Greeting and Welcome: Greet and welcome guests upon arrival, assisting with check-in procedures and providing information about hotel amenities and local attractions.
  2. Guest Inquiries and Requests: Handle guest inquiries, requests, and complaints promptly and professionally, ensuring timely resolution and follow-up.
  3. Cross-Departmental Coordination: Coordinate with various departments to fulfill guest needs and special requests, such as room service, housekeeping, or maintenance.
  4. VIP Guest Experiences: Manage VIP guest experiences, including personalized greetings, room preparations, and special arrangements.
  5. Guest Satisfaction Checks: Conduct daily guest satisfaction checks and compile feedback reports for management review.
  6. Check-Out Procedures: Assist with guest check-out procedures and gather feedback on their stay.
  7. Accurate Record Keeping: Maintain accurate guest records and update information in the hotel management system.
  8. Special Events: Organize and coordinate special events or activities for guests, such as birthday celebrations or anniversary surprises.
  9. Concierge Services: Provide concierge services, including restaurant reservations, transportation arrangements, and local recommendations.

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