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Fintech Customer Success Director
3 weeks ago
At Lean Technologies, we are seeking a highly skilled and experienced Customer Success Team Lead to join our team in Saudi Arabia. As a key member of our customer success leadership team, you will be responsible for driving customer satisfaction and success across the Kingdom.
You will lead strategic discussions with key stakeholders both internally and externally, mentor a team of Customer Success Managers, and drive the team's efforts to achieve and exceed broader company objectives.
- Key Responsibilities:
- Strategic Leadership: Lead discussions with clients and internal teams, particularly at the executive/C-suite level.
- Develop and nurture strategic partnerships, ensuring a deep understanding of client needs and broader market trends.
- Provide insights to influence company-wide strategy, contributing to commercial and client success initiatives.
- Revenue and Business Growth: Track key revenue KPIs (e.g., NRR, churn, upsell/cross-sell pipeline), develop and execute strategies, and ensure the team delivers outstanding results through accountability and focus.
- Leverage data and analytics to prioritize customer success initiatives that drive revenue growth.
- Collaborate with Sales and Product teams to identify expansion opportunities and maximize customer lifetime value (CLV).
