Merchant Success Catalyst
2 weeks ago
Zid is committed to providing a seamless and personalized experience for its merchants.
The Manager, Revenue Performance & Process Optimization will be responsible for leveraging Customer Data Platform (CDP) insights to personalize merchant interactions and develop SOPs, playbooks, and documentation to ensure process scalability.
Key Responsibilities:
- Map, document, and optimize the merchant lifecycle from lead acquisition to retention.
- Identify bottlenecks, inefficiencies, and drop-off points in the revenue funnel.
- Implement a data-driven framework to enhance handoffs between teams.
- Leverage CDP analytics to uncover merchant behavior patterns and segmentation opportunities.
- Develop and execute a comprehensive strategy to drive merchant success.
You'll Excel in This Role If You:
- Have a strong analytical mindset and enjoy using data to optimize business processes.
- Thrive in fast-paced, high-growth environments and can adapt quickly to changes.
- Have experience in revenue operations, sales operations, or process optimization within SaaS, eCommerce, or FinTech.
- Are comfortable working across multiple teams, aligning stakeholders, and driving cross-functional initiatives.
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