Digital Operations Associate

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full time

Chalhoub Group: A Partner and Creator of Luxury Experiences

The Chalhoub Group has been a leading player in the Middle East's luxury retail market for over six decades. Our commitment to excellence and innovation has enabled us to build a unique portfolio of eight owned brands and over 300 international brands across various categories, including luxury, beauty, fashion, and art de vivre.

To deliver exceptional customer experiences, we have invested heavily in omnichannel operations, with a presence in over 750 experiential retail stores, online platforms, and mobile apps. Our dedicated team of professionals works tirelessly to provide seamless interactions across all touchpoints, ensuring that every customer feels valued and delighted.

As part of our growth strategy, we have established 'The Greenhouse', an innovation hub and incubator space that fosters creativity and collaboration. We are also committed to sustainability, with a clear focus on people, partners, and the planet. By joining our team, you will be contributing to a company that is passionate about making a positive impact.

Job Overview:

We are seeking a highly motivated and experienced Digital Operations Associate to join our team in Riyadh. As a key member of our omni-channel operations team, you will play a critical role in ensuring seamless customer journeys across all channels.

  • Monitor and resolve any issues faced throughout the order journey, maintaining high levels of customer satisfaction.
  • Support the Omni-Channel Operations Lead in ensuring smooth customer journeys across all channels.
  • Aid in communicating changes in processes to service providers and third parties to minimize disruptions.

Requirements:

  • Bachelor's degree or equivalent.
  • 1-3 years of experience in e-commerce, preferably in the retail field.
  • Excellent communication skills.

What We Offer:

At Chalhoub Group, we recognize the value of our employees and strive to provide a competitive benefits package, including health care, child education contribution, remote and flexible working policies, and exclusive employee discounts. We invite applicants from diverse backgrounds to apply and join our inclusive and dynamic team.



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