Infrastructure Supervisor

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Rawaj HCM Jobs Full time

A career at Rawaj HCM Jobs offers the opportunity to work with a leading company in the food and beverage manufacturing sector.

The IT Services Supervisor plays a crucial role in ensuring seamless IT service delivery by effectively managing service requests, optimizing workflows, and overseeing change management processes.

Main Objectives
  • Ensure service requests are acknowledged and resolved within specified timeframes, utilizing technical expertise to align with business goals.
  • Develop and refine workflows to enhance incident and problem resolution efficiency.
  • Promote continuous improvement in IT service delivery by identifying opportunities to streamline processes and foster collaboration.
  • Monitor and report on operational performance, ensuring compliance with SLAs and service commitments.
  • Lead change management processes to guarantee smooth implementation of service modifications with minimal disruption.
Qualifications

We seek an accomplished professional with:

  • Bachelor's degree in Information Technology or a related field.
  • Substantial 2-4 years of experience in IT service delivery management with a focus on change management principles.
  • Thorough knowledge of IT service management frameworks (e.g., ITIL).
  • Exceptional leadership and communication skills, with a customer-centric approach.
  • Ability to analyze data and produce insightful reports on performance and service quality.


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