Operations Director – Autos Division
4 days ago
About Our Mission
We're revolutionizing e-commerce in the MENA region by creating a convenient and trustworthy re-commerce marketplace. Soum aims to reshape how C2C marketplaces operate, making buying and selling second-hand products seamless and reliable.
Job Overview:
The Operations Director – Autos Division will be responsible for overseeing the entire operational infrastructure for Soum's automotive division. This includes managing dealership managers, inspectors, logistics, order management, customer service, and telesales.
Key Accountabilities:
- Operational Management: Manage all operational sub-functions, including:
- Dealership Managers – Ensuring smooth partnerships, onboarding, and compliance.
- Inspectors – Optimizing vehicle inspection processes for accuracy and efficiency.
- Logistics
- Order Management – Streamlining workflows to ensure fast and efficient processing.
- Customer Service & Telesales – Enhancing customer support and sales conversion.
- Operational Strategy: Develop and implement scalable operational strategies to drive efficiency and customer satisfaction.
- Performance Analysis: Monitor KPIs and performance metrics, identifying and addressing bottlenecks.
- Collaboration and Communication: Collaborate with sales, product, and marketing teams to improve processes and the overall customer journey.
- Team Leadership: Lead and mentor a high-performing team, fostering a results-driven culture.
What We're Looking For:
- 5+ years of experience in operations, preferably in automotive, marketplace, or supply chain businesses with at least 2 years in a leadership role.
- Proven ability to manage large-scale operations with multiple sub-functions.
- Strong leadership and team management skills, with experience in scaling teams.
- Deep understanding of supply chain, logistics, and automotive sales operations.
- Data-driven approach with a track record of optimizing workflows and driving efficiency.
- Excellent problem-solving skills and the ability to work cross-functionally.
Join Our Team
- Shape the operations of the fastest-growing re-commerce platform in the region.
- Work in a high-impact role with autonomy to drive innovation and efficiency.
- Be part of a dynamic and fast-paced team transforming the automotive market.
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