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Guest Services Operations Supervisor

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia Marriott International Full time

Job Summary

We are seeking a highly skilled and experienced Guest Services Operations Supervisor to join our team at Marriott International. As a key member of our operations team, you will be responsible for ensuring that our guests receive the highest level of hospitality and service.

Key Responsibilities

  • Manage Guest Services and Front Desk Operations
    • Lead and motivate a team of front desk staff to provide exceptional customer service and ensure a smooth check-in and check-out process.
    • Monitor and maintain the front desk area to ensure it is clean, organized, and well-stocked.
    • Develop and implement procedures to improve guest satisfaction and reduce wait times.
  • Maintain Guest Services and Front Desk Goals
    • Develop and implement strategies to improve guest satisfaction and loyalty.
    • Monitor and analyze guest feedback and make recommendations for improvement.
    • Collaborate with other departments to ensure seamless guest experience.
  • Support Projects and Policies Related to Guest Experience and Safety
    • Support the implementation of new policies and procedures to improve guest experience and safety.
    • Collaborate with other departments to ensure compliance with all policies and procedures.
    • Develop and implement training programs to ensure staff are aware of all policies and procedures.
  • Ensure and Provide Exceptional Customer Service
    • Provide exceptional customer service to all guests, responding to their needs and resolving any issues in a timely and professional manner.
    • Develop and implement strategies to improve guest satisfaction and loyalty.
    • Collaborate with other departments to ensure seamless guest experience.
  • Manage and Conduct Human Resource Activities
    • Recruit, train, and develop a team of front desk staff to provide exceptional customer service.
    • Monitor and maintain staff performance, providing feedback and coaching as needed.
    • Develop and implement procedures to improve staff satisfaction and retention.

Requirements

  • High school diploma or equivalent required; 1 year experience in guest services, front desk, or related professional area.
  • OR
  • 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major; no work experience required.

About Marriott International

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.