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Cloud Business Strategist

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

**About Us**

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

About the Team

The Customer Experience specialist team helps customers learn about and adopt Amazon Connect. We are one of the fastest growing AWS services and a leader in the Contact Center as a Service (CCaaS) category. As an AI-powered cloud contact center, Amazon Connect delivers a rapid pace of innovation that enables companies to unlock bar raising experiences for customers and agents at lower cost.

Key Job Responsibilities

  1. Engage with customers to fully understand their desired business outcomes, technical requirements, and optimization opportunities to create business value.
  2. Create & present compelling proposals that address specific business needs of your customers who are considering a migration to Amazon Connect.
  3. Leverage your financial analysis and customer experience domain background to understand the most important customer challenges and illustrate the financial benefits of addressing them with Amazon Connect.
  4. Identify opportunities for optimizing the way our customers realize value from Amazon Connect.
  5. Create tools that allow AWS teammates to run their own Amazon Connect transformation benefit analysis with their customers.

A day in the life The Amazon Connect Business Value Specialist (BVS) listens to what customers identify as key outcomes and dives deep into how they maximize their financial investment in Amazon Connect. The BVS collaborates with customers and uses financial analysis and presentation tools to build a compelling business case for migrating to Amazon Connect. Working with existing customers, the BVS identifies opportunities for them to fulfill their stated objectives towards realizing the full value of Amazon Connect. As a leader, the BVS implements ways to scale their methodologies and tools so other AWS field team members can deliver similar results to their customers.