Luxury Retail Experience Manager

2 days ago


Jeddah, Makkah Province, Saudi Arabia Chalhoub Group Full time

Responsibilities

The ideal candidate will have a university degree preferably in Business Administration or Management and 2-4 years of experience in retail shops management, preferably in Luxury Technology. Key responsibilities include:

  • Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.).
  • Ensure that all processes are compliant with legal, safety, security, retail store operations, and HR guidelines, and escalate complex issues to the Store Manager to ensure that the issue is closed efficiently and in a timely manner.
  • Create and maintain schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff.
  • Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.


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