Technical Field Specialist
5 days ago
Rapiscan is a leading provider of detection technology solutions, offering cargo and vehicle inspection systems and services to various industries. As a Field Service Engineer II, you will play a crucial role in ensuring the satisfaction of our customers with Rapiscan equipment performance.
This intermediate-level position requires advanced troubleshooting and diagnostic skills, as well as the ability to think independently and operate with minimal instruction. You will work closely with Field Service Managers to perform service and maintenance tasks for Rapiscan systems, adhering to contract requirements for response time, information reporting, and customer management.
- Perform routine maintenance and repairs on Rapiscan systems, following established procedures and guidelines.
- Communicate effectively with customers throughout the system corrective and preventative visits, ensuring work is executed according to plan and aligned with Rapiscan business objectives.
- Collaborate with Customer Service Coordinators to ensure timely delivery of parts and materials.
- Maintain a comprehensive understanding of Rapiscan systems, including their technical specifications, operating procedures, and troubleshooting techniques.
Responsibilities:
- Complete Oracle reporting of labor, expense, and materials to support relevant service contract requirements and Rapiscan policy.
- Ensure proper distribution and storage of required Work Order forms, Site Acceptance Test documentation, radiation survey documentation, and other documents per Rapiscan policy.
- Foster a safe and clean work environment, adhering to company safety procedures and product workmanship standards.
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