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Contact Center Operations Director

1 week ago

Medina, Al Madīnah al Munawwarah, Saudi Arabia 2P Perfect Presentation Full time
Job Description

We are seeking a highly experienced and dynamic Call Center Manager to lead our call center operations at 2P Perfect Presentation.

The ideal candidate will possess a strong background in managing call center projects, ensuring the delivery of excellent customer service, and implementing quality assurance processes.

You will be responsible for overseeing performance metrics, preparing detailed reports, and driving improvements to achieve business goals.

  • Lead and manage day-to-day operations of the call center, ensuring high levels of customer satisfaction.
  • Develop and implement strategies to enhance service quality and operational efficiency.
  • Oversee quality assurance services to ensure compliance with standards.
  • Prepare performance reports, analyze data, and follow up on key metrics to track progress and productivity.
  • Conduct regular training and coaching sessions for team members to improve skills and knowledge.
  • Collaborate with other departments to align call center objectives with overall business goals.
  • Manage a team of call center agents, providing support and guidance to foster a positive work environment.