Contact Center Manager

7 days ago


Medina, Al Madīnah al Munawwarah, Saudi Arabia Leader Investment Group (LIG) Full time

Role Description

This is a full-time on-site role for a Contact Center Manager, located in Medina. The Contact Center Manager will oversee the daily operations of our contact center to ensure efficient service delivery and customer satisfaction. Key responsibilities include managing contact center staff, tracking performance metrics, developing and implementing operational strategies, and resolving client issues promptly. This role requires excellent leadership, problem-solving abilities, and a commitment to maintaining a high level of customer service.

Qualifications

  • Contact Center Management and Contact Center Operations skills
  • Customer Satisfaction and Customer Service skills
  • Analytical Skills to evaluate and improve contact center performance
  • Proven leadership and team management abilities
  • Excellent written and verbal communication skills
  • Bachelor's degree in business administration, Management, or related field
  • Experience in the consulting industry is a plus
  • Experience in public sector is a plus
  • Fluent English is a must
#J-18808-Ljbffr

  • Medina, Al Madīnah al Munawwarah, Saudi Arabia Leader Investment Group (LIG) Full time

    Role Description:The Contact Center Manager at Leader Investment Group will be responsible for ensuring efficient service delivery and customer satisfaction. This role requires exceptional leadership, problem-solving abilities, and a commitment to excellence.Key Qualifications:Strong understanding of contact center operationsExcellent communication and...


  • Medina, Al Madīnah al Munawwarah, Saudi Arabia 2P Perfect Presentation Full time

    Job DescriptionWe are seeking a highly experienced and dynamic Call Center Manager to lead our call center operations at 2P Perfect Presentation.The ideal candidate will possess a strong background in managing call center projects, ensuring the delivery of excellent customer service, and implementing quality assurance processes.You will be responsible for...

  • Call Center Manager

    7 days ago


    Medina, Al Madīnah al Munawwarah, Saudi Arabia 2P Perfect Presentation Full time

    We are seeking a highly experienced and dynamic Call Center Manager to lead our call center operations. The ideal candidate will possess a strong background in managing call center projects, ensuring the delivery of excellent customer service, and implementing quality assurance processes. You will be responsible for overseeing performance metrics, preparing...


  • Medina, Al Madīnah al Munawwarah, Saudi Arabia Leader Investment Group (LIG) Full time

    Job Summary:Leader Investment Group (LIG) is seeking a highly skilled Contact Center Manager to lead our contact center team. The ideal candidate will have excellent leadership, problem-solving abilities, and a commitment to maintaining high customer satisfaction.Main Responsibilities:Oversee daily operations of the contact centerManage contact center...


  • Medina, Al Madīnah al Munawwarah, Saudi Arabia BlueSprig Full time

    Come help us change the lives of children with autismAs the Center Ops Supervisor (COS), you will be responsible for the daily operational support of the center. In this role, you will collaborate with the Director of Clinical Operations to ensure the highest standards of excellence in the execution and delivery of our everyday operations.Hours: M-F...


  • Medina, Al Madīnah al Munawwarah, Saudi Arabia BlueSprig Full time

    Come help us change the lives of children with autismAs the Center Ops Supervisor (COS), you will be responsible for the daily operational support of the center. In this role, you will collaborate with the Director of Clinical Operations to ensure the highest standards of excellence in the execution and delivery of our everyday operations.Hours: M-F...


  • Medina, Al Madīnah al Munawwarah, Saudi Arabia Leader Investment Group (LIG) Full time

    Leader Investment Group is seeking a highly skilled Contact Center Manager to lead our contact center team. The ideal candidate will have excellent leadership, problem-solving abilities, and a commitment to maintaining high customer satisfaction.Main Responsibilities:Oversee daily operations of the contact centerManage contact center staffTrack performance...


  • Medina, Al Madīnah al Munawwarah, Saudi Arabia Sodus Rehab & Nursing Center Full time

    Sodus Rehab & Nursing Center - Senior Admissions ManagerJob Summary:The Senior Admissions Manager is responsible for overseeing the execution of all admission and marketing activities for Sodus Rehab & Nursing Center. This includes facilitating tours of the facility to prospective admissions, serving as the main communication link between local hospitals,...


  • Medina, Al Madīnah al Munawwarah, Saudi Arabia Perfect Presentation (2P) Full time

    As a Call Center Team Leader, you will be responsible for supervising and guiding a team of customer service representatives, ensuring they meet performance targets and deliver exceptional service to customers.Handle complex customer inquiries, complaints, and issues, ensuring efficient and satisfactory resolutions.Act as a point of escalation for...


  • Medina, Al Madīnah al Munawwarah, Saudi Arabia Buehler's Fresh Foods Part time

    Job Description: As a Product Merchandising Coordinator, you will play a crucial role in maintaining our center store area, ensuring that products are properly stocked, faced, and rotated. You will work closely with our vendors to manage inventory levels, resolve any issues, and promote new products.Responsibilities:Assume duties related to the Center Store...


  • Medina, Al Madīnah al Munawwarah, Saudi Arabia Harmain Trade Test & Technical Training Center Full time

    Harmain Trade Test & Technical Training Center Industrial JobsSeeking candidates for industrial posts as per job advertisement published in Express Newspaper, February 2024. Location: Madina, Saudi Arabia.Pollution Control TechnicianPlumber and Fire Fighting EngineerRequired educational qualifications include DAE, Matric, Middle, and Primary degrees. Apply...


  • Medina, Al Madīnah al Munawwarah, Saudi Arabia Sodus Rehab & Nursing Center Full time

    Sodus Rehab & Nursing Center - Director of Geriatric Care ManagementAbout the Role:The Director of Geriatric Care Management will oversee the development and implementation of geriatric care management programs at Sodus Rehab & Nursing Center. This individual will be responsible for conceptualizing and executing all marketing programs, contributing to the...


  • Medina, Al Madīnah al Munawwarah, Saudi Arabia Leader Investment Group (LIG) Full time

    We are seeking a highly motivated Contact Center Manager to join our team at Leader Investment Group. As a key member of our contact center team, you will be responsible for driving operational excellence and delivering exceptional customer service.Responsibilities:Lead and manage contact center staffDevelop and implement operational strategiesTrack and...


  • Medina, Al Madīnah al Munawwarah, Saudi Arabia Perfect Presentation (2P) Full time

    About the Role:We are looking for a seasoned Call Center Leadership Position holder to lead our customer service team at Perfect Presentation (2P). As a senior member of our team, you will be responsible for supervising and guiding a team of customer support professionals to achieve exceptional customer satisfaction and meet performance targets.Key...


  • Medina, Al Madīnah al Munawwarah, Saudi Arabia Perfect Presentation (2P) Full time

    About the Role:We are looking for a dedicated Team Lead for Call Center Operations to join our team at Perfect Presentation (2P). As a senior member of our team, you will be responsible for supervising and guiding a team of customer support professionals to achieve exceptional customer satisfaction and meet performance targets.Key Responsibilities:Lead and...


  • Medina, Al Madīnah al Munawwarah, Saudi Arabia Sodus Rehab & Nursing Center Full time

    Sodus Rehab & Nursing Center - Long Term Care Business Development DirectorAbout the Opportunity:The Long Term Care Business Development Director will lead the development and implementation of business growth initiatives at Sodus Rehab & Nursing Center. This individual will be responsible for developing and managing new marketing campaigns, collaborating...


  • Medina, Al Madīnah al Munawwarah, Saudi Arabia Sodus Rehab & Nursing Center Full time

    Sodus Rehab & Nursing Center - Nursing Home Marketing SpecialistJob Overview:The Nursing Home Marketing Specialist will be responsible for promoting Sodus Rehab & Nursing Center's services and facilities to potential residents and their families. This individual will work closely with management to develop and execute marketing communication plans, determine...


  • Medina, Al Madīnah al Munawwarah, Saudi Arabia Tarrytown Rehabilitation & Nursing Center Full time

    Geriatric Care Services ManagerTarrytown Rehabilitation & Nursing Center is a leading provider of geriatric care services, committed to delivering exceptional patient experiences. We are seeking an experienced professional to manage our admissions and marketing efforts.About the RoleThe successful candidate will be responsible for developing and executing a...

  • Admissions Director

    2 weeks ago


    Medina, Al Madīnah al Munawwarah, Saudi Arabia Tarrytown Rehabilitation & Nursing Center Full time

    Tarrytown Rehabilitation & Nursing Center Admissions DirectorMedina, New YorkOrchard Rehabilitation and Nursing Center is currently seeking a new Director of Admissions and Marketing.Must have Nursing Home Admission/Marketing experience.We are currently seeking a caring and dynamic individual who is looking for an opportunity to have a direct, positive...

  • Admissions Director

    2 weeks ago


    Medina, Al Madīnah al Munawwarah, Saudi Arabia Sodus Rehab & Nursing Center Full time

    Sodus Rehab & Nursing Center - Admissions DirectorLocation: Medina, New YorkOrchard Rehabilitation and Nursing Center is currently seeking a new Director of Admissions and Marketing. Must have Nursing Home Admission/Marketing experience.We are looking for a caring and dynamic individual who wants to have a direct, positive impact on the lives of our patients...