Senior Telecommunications Specialist

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full time

We are looking for a highly skilled Senior Telecommunications Specialist to lead our phone support team at Arab National Bank.

Key Responsibilities
  • Craft compelling narratives to captivate customers, showcasing the value of our products and services.
  • Maintain accuracy and timeliness in responding to customer inquiries, ensuring complete satisfaction.
  • Serve as a role model for effective communication, setting a high standard for customer engagement.
  • Develop and implement strategies to enhance customer satisfaction, leveraging data-driven insights to inform decisions.
  • Collaborate with cross-functional teams to drive process improvements and streamline operations.
  • Embed a culture of innovation, fostering a spirit of continuous improvement within the team.

Essential Skills

  • Minimum 2 years of experience in customer-facing roles, preferably in telecommunications.
  • Superior verbal communication skills to build rapport with customers and provide clear information.
  • Ability to work independently and as part of a team, prioritizing tasks to meet deadlines.
  • Proficiency in computer software and hardware, utilizing them to optimize workflow and productivity.
  • Exceptional problem-solving skills to resolve customer complaints and issues efficiently.
  • A passion for staying up-to-date with industry trends and best practices, applying knowledge to drive business results.


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