Software Infrastructure Manager
3 days ago
About the Team
We are a dynamic team of professionals at BlueWater Federal Solutions Inc. who are passionate about delivering high-quality solutions to our clients. We are seeking an experienced On-Site Engineer to join our team.
Responsibilities
- Implement and configure the SEWS GCCS-J software and systems, including GCCS-J courseware development and providing SEWS specific GCCS-J Operator training to US and FMS personnel.
- Provide 24/7 on-call Tier 2 system support to identify and resolve hardware, software, and communication issues, document solutions, and develop recommendations to reduce the frequency of repairs.
- Maintain operational status of the SEWS GCCS-J suite across several sites in the country of assignment.
- Ensure the site network and data transport architecture is maintained to ensure timely delivery of data from CONUS to all sites.
- Configure and implement the SEWS software and systems, including relevant system administration functions.
- Perform SEWS system troubleshooting with reach back support from SEWS CONUS for more complex irregularity issue resolution.
- Act as liaison between the SEWS program office, contractors, and local customers to assist planning of sustainment trips by CONUS personnel.
- Maintain situational awareness of theater/country specific issues that could impact operations and travel.
- Collaborate with SEWS contractor and government personnel to plan routine and emergency trips.
- Respond to system outages to ensure issues are resolved per contract requirements.
- Support Emergency On-Site Sustainment (EOSS) travel to customer locations as required.
- Plan, develop, and conduct user training for existing and new staff.
- Utilize engineering skills to research, develop, test, and document solutions for Research & Test activities.
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