Current jobs related to Strategic Customer Experience Lead - Riyadh, Ar Riyāḑ - تابي

  • Customer Experience Team Lead

    9 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time

    About the RoleThis is a mid-senior level, full-time position that involves leading and managing a team within a contact center environment. As a Customer Experience Team Lead, you will be responsible for driving improvements in partner care by optimizing chat, case, call, and WhatsApp for business queues. You must ensure performance meets Service Level...

  • Customer Experience Team Lead

    9 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time

    Customer Experience SupervisorWe are seeking a dynamic and detail-oriented Customer Experience Supervisor to lead our customer experience team, ensuring an exceptional customer journey from initial contact through post-sale support.This role is pivotal in driving customer satisfaction, loyalty, and continuous improvement.Key Responsibilities:Team Leadership:...

  • Customer Experience Director

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Talent 360 ME Full time

    We are seeking a highly skilled Customer Experience Director to join our team in Riyadh. The ideal candidate has a proven track record in B2B sales and experience managing large accounts within the customer experience solutions sector in Saudi Arabia.About the Role:The successful candidate will be responsible for developing and implementing strategic sales...

  • Customer Experience Strategist

    7 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time

    CX Principal Role OverviewThis senior leadership role involves driving the adoption of technology and services within customer organizations, resulting in value realization and business growth. The ideal candidate will have a strong track record of delivering large projects in a collaborative environment and nurturing executive relationships to influence...

  • Director Customer Experience

    3 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia BEAMRA Full time

    2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from BEAMRAFounder - Strategic Planning - DATA - Digital Transformation - Customer ExperienceCompany DescriptionBEAMRA Framework is a web platform that helps businesses structure their operations, design effective strategies,...

  • Customer Care Team Leader

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia GES - Global Experience Specialists Full time

    At GES, we're seeking a seasoned Customer Care Supervisor to join our Middle East Exhibitions team in Riyadh, Saudi Arabia. As a key member of our team, you'll be responsible for delivering exceptional customer service to clients and events organizers across the region.Job Responsibilities:Escalate and resolve complex customer complaints, invoice queries,...

  • Strategic Business Consultant

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Strategic Gears Management Consultancy Full time

    Job Title: Strategic Business ConsultantWe are seeking a highly skilled Strategic Business Consultant to join our team at Strategic Gears Management Consultancy.The successful candidate will be responsible for leading business strategy development, managing client relationships, and contributing to the creation of deliverables.The ideal candidate will have a...

  • Professional On-Job Training Experience

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Strategic Gears Full time

    At Strategic Gears, we recognize the potential of fresh graduates to drive business growth and innovation. Our Future Gears On-Job Training Program is designed to equip participants with the skills and knowledge needed to succeed in their careers.The program's objectives are multifaceted:To enhance participants' theoretical understanding through structured...

  • Strategic Customer Advisor

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Thales Group Full time

    Job DescriptionJob Summary:The Key Account Manager will drive the ARAMCO account strategy, aligning with customer expectations and internal stakeholders.Responsibilities include understanding customer stakes, monitoring competitor performance, identifying strategic initiatives, and orchestrating internal and external stakeholders.Required Skills and...

  • Customer Experience Strategist

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time

    Job DescriptionWe are seeking a highly motivated Customer Experience Strategist to join our team. As a Senior CX Professional, you will play a key role in designing and delivering exceptional customer experiences that align with our clients' strategic objectives.Responsibilities include leading CX workstreams, collaborating with cross-functional teams to...

Strategic Customer Experience Lead

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia تابي Full time

Customer Service Leadership Role

">

We are seeking a highly skilled Customer Service Leadership Role to join our team. The successful candidate will be responsible for leading, coaching, and mentoring a high-performing team, ensuring engagement, motivation, and accountability.

">

The ideal candidate will have a proven track record of success in customer service management, with a strong analytical and strategic mindset. They will be able to drive performance improvement initiatives, set clear priorities, and refine procedures to meet or exceed SLAs.

">

Key Responsibilities

">

The successful candidate will be responsible for:

">
  1. ">
  2. Leading, coaching, and mentoring a high-performing team, ensuring engagement, motivation, and accountability.">
  3. Facilitating regular performance meetings with supervisors, identifying areas for improvement and tracking progress.">
  4. Monitoring and enforcing quality standards, ensuring adherence to customer experience best practices.">
  5. Driving performance improvement initiatives, setting clear priorities and refining procedures to meet or exceed SLAs.">
">

Requirements

">

The successful candidate will possess the following skills and qualifications:

">
  • ">
  • Proven success in customer service management, with a track record of delivering exceptional results.">
  • Leadership experience, with a demonstrated ability to develop high-performing teams.">
  • Minimum 2 years of experience in a contact center environment as a Team Manager.">
  • Strong verbal and written communication skills, with fluency in English (B2+ level).">
">

About Us

">

Tabi is a leading organization dedicated to delivering exceptional customer service. We value innovation, collaboration, and customer satisfaction, and offer a supportive work environment, opportunities for growth and development, and a competitive compensation package.