Director of Cash Management Operations
4 days ago
We are seeking a highly skilled Operations Lead to oversee and enhance our cash client journey in Saudi Arabia.
- Lead operational teams, optimize client experience, and ensure seamless service delivery across multiple regions.
- Drive constant client input into the client journey to elevate the client experience and lead service teams to deliver high-quality client interactions with solutions that meet client expectations.
This role involves working closely with the Cash Ops Head on financial performance targets of front-to-back operations and driving region/country priorities to invest in the client journey and achieve business strategy objectives.
- Proactively manage risks associated with offering cash products.
- Manage change - new products, new processes, etc. without adverse impact to clients and the bank.
- Oversee and enhance the cash client journey in Saudi Arabia.
- Lead operational teams and optimize client experience.
- Ensure seamless service delivery across multiple regions.
- Work with the Cash Ops Head on financial performance targets.
- Drive region/country priorities to invest in the client journey.
- Proactively manage risks associated with offering cash products.
- Manage change - new products, new processes, etc.
- Advanced experience in cash management operations or financial services.
- Strong analytical skills and excellent communication abilities.
- Ability to build strong relationships with internal/external customers.
- Previous experience developing people to meet both their career goals and the organization's goals.
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Senior Manager
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