Luxury Retail Manager
2 weeks ago
We are seeking a skilled Luxury Retail Manager to join our team in Jeddah Khayyat Centre.
The successful candidate will be responsible for ensuring the boutique's excellence with daily retail operations, reporting to the store manager and supporting in reaching business targets.
Main Responsibilities:
- Act as a reference person for all staff in sale-related processes and queries on the sales floor.
- Provide feedback to sales team and after-sale team on service delivery and sales attitude.
- Model an elevated client experience posture when on the shop floor.
- Manage clients' concerns/disputes/complaints assuring customer satisfaction is consistently pursued and restored.
- Approve discounts as per policy.
- Support in Rota management.
- Perform back office activities coordination when Head of Back Office is not on duty.
Requirements:
- At least 5-7 years of experience in a sales position with strong commercial acumen.
- A proven track record of proactively handling client relationships inside and outside the boutique.
- A commitment to effectiveness at work, with experience managing a team of salespeople.
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