Retail Experience Manager

1 week ago


Jeddah, Makkah Province, Saudi Arabia Chalhoub Group Full time

We are seeking an experienced Retail Experience Manager to join our team at Chalhoub Group. As a leader in luxury retail, we pride ourselves on delivering exceptional customer experiences and driving commercial performance in our stores.

The ideal candidate will have a strong background in retail management, preferably in luxury technology. You will be responsible for implementing people and customer experience strategies to drive eNPS and cNPS. This includes planning succession of team members, nurturing talent through on-the-job coaching, and promoting loyalty programs such as MUSE.

  1. Key Responsibilities:
  2. Drive eNPS through people experience initiatives and culture
  3. Oversee day-to-day operations related to VM, Retail Store SOPs adherence, sales team schedules and commissions
  4. Offer store support including concessions, real-time as per business needs
  5. Ensure customer data is properly captured by the sales team in adherence to marketing team requirements


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