Support Team Professional
2 days ago
Customer Service Representative Job
We are looking for a skilled Customer Service Representative to join our team at Global Blue. The successful candidate will be responsible for delivering excellent customer service and support to our clients.
Main Responsibilities
- Provide timely and effective responses to customer inquiries and concerns.
- Maintain accurate and up-to-date records of customer interactions and contacts.
- Utilize internal systems and resources to research and provide information to customers.
- Collaborate with cross-functional teams to ensure seamless communication and coordination.
- Identify and escalate priority issues, and recommend process improvements.
Required Skills and Qualifications
To be considered for this role, you will need:
- A secondary education degree or university degree (Bc/MA).
- Fluent knowledge of English (intermediate/upper-intermediate, both written and spoken).
- Fluent knowledge of a second foreign language (upper-intermediate, both written and spoken).
- Proficiency in MS Office and experience with Salesforce.
- Excellent communication and interpersonal skills.
Our Company Culture
Global Blue is a leading company in the retail industry, committed to delivering exceptional customer service and support to our clients. We offer a dynamic and fast-paced work environment, where you can grow and develop your skills.
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