Advanced Technical Support Professional

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Kaspersky Lab Full time
Professional Qualifications

This Advanced Technical Support Professional position at Kaspersky Lab requires a highly skilled professional with experience in providing advanced technical support. The successful candidate will have a deep understanding of IT systems, including MS Windows OS and basic Windows Server administration.

The ideal candidate will be able to troubleshoot complex technical issues, with a strong focus on problem-solving and customer satisfaction. They will also have excellent communication skills and be able to work effectively with cross-functional teams.

Key Responsibilities:

  • Providing advanced technical support to customers.
  • Troubleshooting complex technical issues.
  • Maintenance of hardware and software, including onsite and remote support.
  • Answering helpdesk phone calls and creating/resolving tickets in the ITSM tool.
  • Collaborating with the Head Office in Moscow on EU-level IT support.
Requirements

To succeed in this role, you will need:

  • At least 10 years of experience in IT technical support.
  • Fluent English language skills with excellent written and verbal communication.
  • Excellent knowledge of IT systems, including MS Windows OS and basic Windows Server administration.
  • Experience with IP networks, routing, and firewalls.
  • Microsoft Certification is desirable.


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