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Performance Auditor

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Riyadh, Ar Riyāḑ, Saudi Arabia Syarah Full time

Syarah is driving innovation in the car buying experience in Saudi and the Middle East, leveraging technology to deliver exceptional customer service and drive growth in the auto sector. Our mission is to empower buyers with a seamless and enjoyable journey, from exploration to purchase.

We are seeking professionals who share our passion for innovation and customer satisfaction, and who can contribute to our mission to revolutionize the car buying experience in the region.

Position: Quality Assurance (QA)

Do you have a strong commitment to excellence and a keen eye for detail? Syarah is looking for a Quality Assurance Specialist who can assess the performance of our Sales officers, monitor their interactions with customers, and ensure adherence to our company's policies and procedures.

Responsibilities:
  • Evaluate the performance of our Sales officers handling customer interactions
  • Monitor inbound and outbound calls to assess sales officers' demeanor, technical accuracy, customer service performance, and adherence to company policies and procedures
  • Participate in designing call monitoring formats and quality standards
  • Conduct call and chat monitoring and provide trend data to the site management team
  • Use the quality monitoring data management system to compile and track performance at both team and individual levels
  • Facilitate call calibration sessions for call center staff
  • Perform other duties as assigned
Requirements:
  • Minimum of 2 years of QA experience
  • Excellent verbal, written, and interpersonal communication skills
  • Outstanding customer service skills and dedication to providing exceptional customer care
  • Strong focus on quality and customer service
  • Exceptional listening and analytical skills
  • Proficiency with Microsoft Office (intermediate Word, basic Excel)
  • Ability to multitask and thrive in a fast-paced team environment
  • Experience in the automotive industry is a plus

Our QA team ensures that every interaction between our Sales officers and customers meets the highest standards of quality and customer satisfaction. The QA will monitor their interactions, assess their performance, and ensure adherence to our company's policies and procedures.

Seniority level

Entry level

Employment type

Full-time

Job function

Quality Assurance

Industries

IT Services and IT Consulting