Customer Service Liaison
4 days ago
At Emdad Al Khebrat, we are committed to delivering exceptional customer experiences. As a Customer Service Officer, you will play a pivotal role in enhancing our customers' interactions by providing timely and accurate information, resolving issues efficiently, and ensuring overall satisfaction.
Key Responsibilities- Provide high-quality service through various communication channels, including phone, email, and face-to-face interactions.
- Assist customers with inquiries and complaints, employing effective problem-solving techniques to ensure resolution and satisfaction.
- Maintain organized records of customer interactions and feedback for continuous service improvement.
- Collaborate with team members to foster a supportive environment conducive to delivering exceptional customer service.
- Uphold the organization's standards by ensuring that all customer interactions reflect its values and commitment to quality service.
- Excellent verbal and written communication skills in Arabic; proficiency in English is desirable.
- Strong interpersonal skills with an ability to build rapport and trust with a diverse customer base.
- Problem-solving abilities with a strong focus on conflict resolution and complaint management.
- High level of adaptability and willingness to work under pressure while maintaining a positive demeanor.
- Organizational skills to manage time effectively and prioritize tasks in a fast-paced environment.
- Empathy and active listening skills to understand customer needs and enhance their overall experience.
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