Customer Service Liaison

4 days ago


Makkah, Makkah Province, Saudi Arabia Emdad Al Khebrat Full time
About the Role

At Emdad Al Khebrat, we are committed to delivering exceptional customer experiences. As a Customer Service Officer, you will play a pivotal role in enhancing our customers' interactions by providing timely and accurate information, resolving issues efficiently, and ensuring overall satisfaction.

Key Responsibilities
  • Provide high-quality service through various communication channels, including phone, email, and face-to-face interactions.
  • Assist customers with inquiries and complaints, employing effective problem-solving techniques to ensure resolution and satisfaction.
  • Maintain organized records of customer interactions and feedback for continuous service improvement.
  • Collaborate with team members to foster a supportive environment conducive to delivering exceptional customer service.
  • Uphold the organization's standards by ensuring that all customer interactions reflect its values and commitment to quality service.
Required Skills and Qualifications
  • Excellent verbal and written communication skills in Arabic; proficiency in English is desirable.
  • Strong interpersonal skills with an ability to build rapport and trust with a diverse customer base.
  • Problem-solving abilities with a strong focus on conflict resolution and complaint management.
  • High level of adaptability and willingness to work under pressure while maintaining a positive demeanor.
  • Organizational skills to manage time effectively and prioritize tasks in a fast-paced environment.
  • Empathy and active listening skills to understand customer needs and enhance their overall experience.


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