Customer Service Representative
2 weeks ago
About This Opportunity:
We are seeking a highly skilled and experienced Customer Service Representative to join our reservations team at Centro Hotels by Rotana. As a key member of our team, you will be responsible for ensuring seamless communication with guests regarding their room bookings.
Key Responsibilities:
- Process and confirm guest room reservations made through various channels, maintaining accurate records and providing exceptional customer service.
- Utilize computer systems to input reservations, manage room status, and address guest inquiries in a timely manner.
- Stay up-to-date on hotel promotions and amenities, applying this knowledge to provide personalized recommendations to guests and optimize their stay.
- Showcase product knowledge, understand rate structures, and apply effective rate management strategies to maximize revenue.
- Maintain a secure filing system for all correspondence and generate reports as required by the Reservations Manager or Supervisor.
- Promote positive public relations, fostering a culture of exceptional customer service and striving to increase business opportunities.
- Ensure accurate room status updates at all times, responding promptly to guest requests and concerns.
- Effectively manage incoming calls, process information received via fax, and maintain a high level of responsiveness to guest emails.
- Coordinate visa requests for hotel guests in accordance with hotel policy and identify opportunities to upsell services.
Requirements:
To succeed in this role, you should possess a diploma/degree in hospitality, combined with relevant experience in hotel reservations. Strong computer literacy, excellent written and verbal communication skills, and proficiency in English are essential. Additional language skills are an asset.
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