Housekeeping Management Expert
7 days ago
About the Role
We're seeking an experienced and results-driven Executive Housekeeping Manager to lead our housekeeping team at Kimpton Riyadh. As a key member of our pre-opening team, you'll play a vital role in shaping the hotel's operational processes and delivering exceptional guest experiences.
Your Key Responsibilities
- Manage Housekeeping Operations: Supervise and direct a team of housekeeping staff, ensuring seamless execution of daily tasks, quality control, and guest satisfaction.
- Inventory Management: Oversee the procurement and inventory of linens, cleaning supplies, and amenities, implementing efficient systems to minimize waste and control costs.
- Training and Development: Design and deliver comprehensive training programs for housekeeping staff, focusing on skills development, safety protocols, and customer service excellence.
- Budget Management: Develop and manage the housekeeping department budget, identifying areas for improvement and implementing cost-saving initiatives.
- Interdepartmental Collaboration: Foster strong relationships with other departments, ensuring seamless communication and coordination to deliver exceptional guest experiences.
- Guest Satisfaction: Respond promptly and effectively to guest concerns related to cleanliness and quality, exceeding guest expectations through proactive solutions.
- Maintenance and Repair: Coordinate with maintenance teams to maintain high standards of cleanliness and repair any issues promptly.
- Technology Implementation: Utilize housekeeping software to streamline tasks, track performance, and enhance operational efficiency.
- Regulatory Compliance: Ensure adherence to health and safety regulations, obtaining necessary licenses and certifications for the housekeeping department.
Requirements
- Bachelor's degree, higher education qualification or equivalent in Hotel Administration / Business Administration
- Two to Three years' prior tenure in a similar role
- International luxury hotel chain background
- GCC exposure
- English Fluency is required
- Arabic Fluency is preferred
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