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Exclusive Club Host

1 week ago

Jeddah, Makkah Province, Saudi Arabia The First Group Full time
About Us
Silver Sands Beach is a prestigious community situated on the edge of the Red Sea, renowned for its seamless blend of tranquil coastal ambiance and convenient city access. Our commitment to excellence has enabled us to cultivate a vibrant, interconnected community that cherishes a deep sense of togetherness.

Job Description:

The Membership Host is responsible for delivering exceptional service to current and potential members of the hotel's exclusive club or leisure facility. This role involves managing inquiries, promoting memberships, maintaining records, and providing a welcoming environment.


Key Responsibilities:
  • Provide a warm welcome to all members and guests, creating a positive first impression.
  • Handle member inquiries and provide detailed information about club services and membership options.
  • Assist with membership sign-ups, renewals, and updating member records.
  • Conduct tours for potential members and explain the benefits of joining the club.
  • Support members with reservations, event bookings, and other requests.
  • Promote new offers, events, and activities in collaboration with marketing and events teams.
  • Resolve member concerns or complaints promptly and courteously.
  • Maintain the cleanliness and organization of member reception areas and lounges.
  • Stay informed about all club services, events, and promotions to provide accurate and up-to-date information.
  • Collect and share member feedback with management to continuously improve services.

Requirements and Qualifications:
  • Saudi National citizenship.
  • Experience in customer service or hospitality, preferably in a luxury hotel, club, or spa setting.
  • Excellent communication and interpersonal skills.
  • Fluent in both Arabic and English languages.
  • Proficiency in CRM or membership software is an advantage.
  • Professional demeanor with discretion to handle sensitive situations.
  • Strong organizational skills and attention to detail.
  • Ability to work in a fast-paced environment and multitask effectively.