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Contact Center Associate

3 weeks ago

Jeddah, Makkah Province, Saudi Arabia Saudi Petroleum Services Polytechnic Full time
Company Overview
Saudi Petroleum Services Polytechnic is dedicated to delivering high-quality services to its clients. As a Contact Center Associate, you will be at the forefront of this effort, ensuring that our customers receive the best possible service.

Key Responsibilities
The primary responsibilities of this role include:

  • Understanding consumer demands to provide timely service and solutions.
  • Using available resources to offer precise information in a clear and concise manner.
  • Ensuring that customer doubts and queries are resolved accurately and within set deadlines.
  • Maintaining a systematic list of all customer data consisting of interactions, documents, and other relevant details.
  • Working with the management team to stay updated on product knowledge and be informed of any changes in company policies.
  • Troubleshooting and resolving product issues and concerns.

Skills and Qualifications
To be successful in this role, you should have:

  • A good understanding of solving customer problems to offer appropriate solutions.
  • Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
  • Proficiency in answering phone calls with professional etiquette and a friendly tone.
  • Impressive communication and interpersonal skills with a good command of professional vocabulary.